HSVC

Careers

Thank you for your interest in employment opportunities at the Humane Society of Ventura County. We are an equal opportunity employer that values diversity and promotes equality in the workplace. We are seeking individuals with exemplary character and skills to help us accomplish our mission of promoting the health, safety, welfare, compassionate care, and protection of all animals through education and community outreach programs.

Bi-lingual (Spanish) candidates are encouraged to apply. Please stop by the shelter located at 402 Bryant St. in Ojai to fill out an application.

Animal Care Associate

Job Description: Performs services related to the health and well-being of animals.

ESSENTIAL JOB FUNCTIONS:

Maintain a clean, safe, and sanitary environment.
Observe animals to detect illnesses and injuries and notify the Kennel Manager.
Assist the public in finding a compatible pet.
Assist in animal intake and cage transfers
Feed and water all animals according to schedules
Rotate all dogs throughout the day to the exercise yards.
Transfer animals to and from the clinic.
Keep kennels cleaned throughout the day.
Bathe and groom animals as required
Follow procedures to keep animals comfortable in inclement weather.
Restock supplies.
Perform other duties as assigned.

JOB SPECIFICATIONS:

Must be 18-years-old or older to apply
High School Diploma, GED, or equivalent on-the-job experience.
Genuine compassion for domestic animals and wildlife.
Works well and communicates effectively with the general public, other staff members, and volunteers.
Uses good judgment.
Flexible, capable of working both independently and as a member of a team.
Accurately comprehends and interprets written and verbal instruction and procedures.
Able to lift and/or carry animals and materials weighing at least 50 pounds.
Able to bend stoop stretch, stand, walk, run and extend arms above the shoulders.

WORKING CONDITIONS
Combination of indoor and outdoor environment. The environment may include exposure to chemicals used for cleaning and medical purposes, noises, odors, pet dander, and animals (including those with uncertain dispositions). Protective gear is required when appropriate (earplugs, safety glasses, etc.). Varied schedule; work on weekends and/or holidays may be required.

Minimum wage.

Job Type: Full-time

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Client Service Representative

Job Description:

This position is Performs services related to the health and well-being of animals. Bi-lingual (Spanish) candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS:

Understand, support, and articulate shelter policies and philosophies to the public in a positive and effective manner.
Answer phones and direct incoming calls appropriately.
Dispatch service calls to Humane Officers.
Receive the public courteously and professionally, providing complete and accurate information.
Maintain an aesthetically pleasing and organized work environment.
Assist prospective owners in the completion of adoption paperwork.
Maintain a list of prospective pet owners and contact them when the desired type of animal is available.
Assist in identifying owners of lost animals - microchip scanning, contacting owner (if the owner is found).
Intake incoming owner surrendered and stray animals – completing intake paperwork.
Maintain all files in a neat and orderly manner.
Coordinate meet and greet appointments with Animal Care Associates.
Perform other duties as assigned.

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General knowledge of, and genuine compassion for, domestic animals and wildlife.
Strong interpersonal skills; works well and communicates effectively with the general public, other staff members, and volunteers.
Uses good judgment and has empathy in emotional client-based situations.
Efficient clerical skills including accurate paperwork completion and data entry.
Basic knowledge of Microsoft Office software programs.
Flexible; capable of working both independently and as a member of a team.
Accurately comprehends and interprets written and verbal instruction and procedures.
Works effectively under pressure and able to work on a variety of tasks at the same time.
Ability to work weekends and holidays as needed.
Able to lift and/or carry animals and materials weighing at least 50 pounds.
Able to bend, stoop, stretch, stand, walk, run and extend arms above the shoulder.
Punctuality and reliability are a must.

WORKING CONDITIONS
This position requires weekend availability. Work is performed within an animal shelter where loud noises, disease, and exposure to hazards are possible. Physical requirements may include bending, standing for long periods, stooping, reaching and other physical demands.

COMPENSATION: $17.62 per hour.

Job Type: Full time. 8-hour day shift, Saturdays required, split days off.

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Human Resources Manager

JOB DESCRIPTION:

The Humane Society of Ventura County (HSVC) is a compassionate care shelter and non-profit organization dedicated to the protection and adoption of animals in need throughout Ventura County. Our mission: The Humane Society of Ventura County, through shelter, adoptions, programs, and services, boldly ensures the welfare of animals in Ventura County. As a private non-profit, all programs, services, and outreach efforts are funded entirely by the generosity of our community.

The Human Resources (HR) Manager will play an important role within our organization, fostering a positive work culture aligned with our core values of compassion, collaboration, respect, integrity, and boldness. This role oversees all aspects of human resources including training, employee relations, and policy implementation to ensure the workforce is aligned with our company goals. The HR Manager will champion an environment conducive to the personal and professional development of a diverse and high-performing team. They will ensure legal compliance, actively participate in executing the organization’s mission and talent strategies and coordinate educational, training, and team-building events. They will also update and interpret human resources policies, including the employee handbook, oversee performance management, and craft a talent acquisition strategy aimed at recruiting and retaining highly engaged top performers. The ideal candidate will be warm, approachable, straightforward, methodical, professional, organized, and trustworthy.

ESSENTIAL JOB FUNCTIONS:

Create comprehensive job descriptions, conduct interviews, and oversee the background check process to ensure qualified and suitable candidates are hired.
Manage the onboarding process for new hires, including orientation and training. Maintain accurate and up-to-date employee records.
Administer employee benefits programs, facilitate enrollment processes, manage benefit changes, and coordinate the annual open enrollment period.
Administer retirement plans, assist employees with enrollment, manage contributions, and stay informed about relevant employment laws, particularly related to retirement plans like 403(b).
Manage processes related to disability claims, unemployment filings, and leaves of absence, ensuring compliance with relevant laws and regulations.
Coordinate and conduct performance evaluations, providing feedback to employees. Review compensation as necessary.
Utilize the Paylocity platform to accurately process payroll, ensuring timely and accurate disbursement of employee salaries.
Address and resolve employee relations and promote a positive and collaborative work environment.
Implement and enforce safety protocols, ensuring compliance with OSHA regulations. Manage workers’ compensation claims and processes.
Collaborate with external vendors and partners to ensure smooth HR operations.
Regularly update and manage employee records, ensuring accuracy and confidentiality in HR databases.
Stay abreast of best practices and implement policies and procedures to ensure compliance with relevant employment laws and regulations at the federal, state, and local levels.

JOB REQUIREMENTS:

Five (5) or more years of progressive human resource management experience.
Bachelor’s degree in Human Resources or related field - strongly preferred.
Professional certification (PHR/SPHR) is preferred.
Bilingual preferred - English/Spanish.
Hands-on experience across the full spectrum of human resources, encompassing HR Best Practices, policies, and processes.
Strong proficiency in MS Office applications and advanced knowledge of HRIS systems, including Paylocity.
Excellent interpersonal, written, and verbal communication skills, including the ability to articulate and explain complex legal, personnel, and administrative issues with clarity, tact, and diplomacy.
Ability to manage projects, changing priorities, and stringent deadlines.
Energetic, motivated, and skilled in interacting with personnel at all organizational levels.
Broad knowledge and experience in organizational planning and development, employee relations, employment law, employee benefits, compensation administration, and operations.

Based on the requirements listed above, we are offering an annual salary of $80,000 - $85,000 for this position in addition to a comprehensive benefits package, including health, dental and vision insurance, paid vacation, paid holidays and a 403(b) plan.

Successful candidates must be able to pass a background check, and reference checks and be able to perform essential functions of the job with or without a reasonable accommodation.

JOB TYPE:

Full time, 40 hours per week, five days a week.

COMPENSATION: $80,000/yr - $85,000/yr

Benefits: Health, dental, and vision plans are available with company contributions, 403B Retirement.

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Director of Shelter Operations

JOB DESCRIPTION:

The Director of Shelter Operations (DSO) holds a pivotal role within HSVC's leadership team. Reporting directly to the Executive Director, the DSO spearheads the strategic direction and management necessary for the organization's smooth functioning and expansion, ensuring financial strength and operating efficiency. This encompasses implementing operational controls, administrative protocols, and systems crucial for efficient operations and sustained growth. The DSO oversees the day-to-day operations and decision-making across all facets of shelter operations, including managing shelter facilities, clinic and field services, various programs and services, animal welfare, customer relations, safety protocols, and staff supervision.

The ideal candidate will model our core values of compassion, collaboration, respect, integrity, and boldness. This person is detail-oriented, a clear communicator, embraces a growth mindset, has high emotional intelligence, loves problem-solving, is assertive yet diplomatic, flexible, and works at a fast pace.

ESSENTIAL JOB FUNCTIONS:

General Management:

Operations: Oversee the daily operations, programs, and services at HSVC.
Culture: Cultivate a culture of excellence, efficiency, and effectiveness across the organization while creating and maintaining high standards of customer service.
Recordkeeping: Ensure that appropriate records are accurately created, maintained, andreported during the daily operations of the shelter and clinic.
Plans and objectives: Assist the Executive Director with planning and budgeting. Analyze data and adjust processes and programs to achieve organizational goals.
Implementation: Ensure that all established procedures and policies of the organization are appropriate, in keeping with current best practices, and are reliably implemented.
Walk-throughs: Perform daily walk-throughs of the shelter to guarantee proper sanitation, care, feeding, and disposition of the animals. This is to ensure that animals are moving through the system efficiently and are made available for adoption in a timely manner.
Legal compliance: Follow all local, state, and federal laws regarding animal housing, care, admission, disposition, and employee work-related matters. Ensure compliance with HSVC contractual agreements.

Animal Care:

Animal care and flow: Evaluate, develop, implement, manage, and monitor animal care and flow processes at the shelter and clinic including, but not limited to, admissions, animal handling, sanitation, feeding, health care, adoptions, transfers, foster care, and euthanasia.
Standards of care: Ensure high standards of care for the animals under the care of HSVC’s shelter and clinic, including both physical and mental well-being.
Humane treatment: Promote a caring attitude toward all animals and treat animals humanely and with compassion at all times, regardless of circumstances including those who are sick, injured, feral, or aggressive.

Customer Service:

High-quality service: Model outstanding customer service including efficient, courteous interactions with members of the public.
Courtesy: Treat staff, volunteers, supporters, officials, and the public with dignity, respect, and courtesy. Foster a collaborative atmosphere and serve as a role model to inspire community support, aiding HSVC in achieving its goals.

Staffing:

Management: Schedule, assign, supervise, and provide clear expectations for managers and employees including performance reviews and management.
Training: Ensure ongoing training, guidance, and development of the management team and provide training for front-line staff, ensuring that all required training is current.
Safety: Work with HR to ensure that appropriate safety programs and training are in place to comply with appropriate safety standards including OSHA compliance.
Hiring: Interview, select, hire, and train staff and other employees consistent with the organization’s mission, contracts, and California law.

Community Engagement:

Engagement: Work with the Executive Director to cultivate and encourage community engagement efforts including working with volunteers, rescue groups, other shelters, government agencies, private businesses, grant funding entities, other nonprofits, and the veterinary community.
Promotion: Collaborate with the Executive Director and marketing team to ensure effective promotion for adoptions, spay/neuter, events as well as for individual animals and needed equipment and supplies.
Participate in HSVC events as needed.

JOB REQUIREMENTS:

Minimum of three years of experience in animal sheltering and familiarity with animal welfare issues.
Minimum of 3 years of management experience, preferably with 20+ employees.
Certified Animal Welfare Administrator (CAWA) - preferred.
College degree is strongly preferred.
Valid CA Driver's license and clean driving record.

Based on the requirements listed above, we are offering an annual salary of $115,000 - $135,000 for this position in addition to a comprehensive benefits package, including health, dental and vision insurance, paid vacation, paid holidays and a 403(b) plan.

Generous relocation assistance package potentially available.

Successful candidates must be able to pass a background check, and reference checks and be able to perform essential functions of the job with or without a reasonable accommodation.

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